Privacy policy


Security Policy

 

For the purposes of this Security Policy, the words “Training House Shop”, “we”, “our” and “us” refer to Training House Shop Pty Ltd, and “Site” refers to the materials and services delivered on or through the website located at traininghouse.shop

This Security Policy should be read carefully by users of the Site (“you”) prior to accessing or using the information and services available through the Site. By accessing or using the Site, you agree to our collection, use and disclosure of your personal information as described in our Privacy Policy, which is available on the Site.

Training House Shop is committed to maintaining the security of our website and any data collected through it at all times.

For the purpose of online transactions, Training House Shop uses the secure payment facilities of trusted third-party payment gateways (such as Shopify Payments, PayPal, or Stripe). These providers use the latest industry-standard encryption technology (minimum 128-bit SSL encryption with Extended Validation Certificates) when collecting or processing any payment information.

At any time you are entering payment details, please check that your browser’s address bar displays a padlock icon or green bar to confirm you are on a legitimate, secure site.

All data collected through these systems is stored on servers within secure environments that meet leading international security standards such as ISO/IEC 27001. Regular testing and monitoring of system security, firewalls, and threat detection are conducted 24/7 by certified security professionals.

If you have any questions regarding our security practices, please contact us at admin@traininghouse.shop


Privacy Policy

For the purposes of this Privacy Policy, the words “Training House Shop”, “we”, “our” and “us” refer to Training House Shop Pty Ltd, and “Site” refers to materials and services delivered on or through the website located at www.traininghouse.shop.

 

This Privacy Policy should be read carefully by users of the Site (“you”) prior to accessing or using the information and services available through the Site. By accessing or using the Site, you agree to our collection, use and disclosure of your personal and sensitive information as described in this Privacy Policy.

Our Commitment to Your Privacy

 

 

 

 

Training House Shop provides a platform for customers to purchase endurance sport nutrition, performance products, and related merchandise. We take your privacy seriously and strictly adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

We only collect personal and sensitive information that is necessary for us to provide you with our products and services, process your transactions, and enhance your shopping experience. This Privacy Policy outlines our practices for collecting, using, disclosing, and storing your personal and sensitive information.

 

 

 

The Information We Collect

 

We only collect personal and sensitive information that is reasonably necessary to provide you with, or directly related to, the products and services you request from us.

This may include:

  • Your name, postal address, email address, and telephone number
  • Payment and billing details (such as credit card information, processed securely through third-party payment providers)
  • Order details and purchase history
  • Delivery and shipping details
  • Information collected through cookies and analytics when you use our Site (e.g., IP address, browser type, time and date of visit, referring URL, etc.)

We collect this information directly from you, or in some cases, from third-party service providers (e.g., payment processors or logistics partners) that you interact with through our Site.

How We Use Your Information

Your personal and sensitive information is used primarily for the following purposes:

  • To process and deliver your orders
  • To communicate with you about your purchases, account, or inquiries
  • To improve our products, services, and website experience
  • To comply with legal obligations or resolve disputes
  • To send you marketing communications (only if you have opted in)

We may use cookies and similar technologies to improve your user experience. You can disable cookies in your browser settings, but this may limit some functionality of the Site.

You can opt out of receiving marketing emails at any time by clicking “unsubscribe” in our communications or by contacting us directly.

Sharing Your Information

We will only disclose your personal and sensitive information under the following circumstances:

  • With your consent
  • To trusted third-party providers that assist in operating our business, such as payment processors, shipping companies, or marketing platforms
  • To our related entities, employees, or contractors who require access for legitimate business purposes
  • As required by law, regulation, or court order
  • In cases of fraud prevention, security, or enforcement of our terms and policies
  • If our business undergoes a change in ownership, such as a merger or sale of assets, where customer data may be transferred as part of that process

Training House Shop ensures that all third-party providers handling your data adhere to strict privacy and security standards, including those located outside Australia (e.g., in the United States, New Zealand, the United Kingdom, or Canada).

 

 

 

Accessing and Managing Your Information

 

You may access and update your personal information at any time by logging into your account on our Site.

If you wish to request a copy of the personal information we hold about you, please contact us via admin@traininghouse.shop. We may charge a reasonable fee to process such requests.

We may, at our discretion, refuse access where permitted by law — for example, if disclosure would unreasonably impact another person’s privacy or breach confidentiality.

 

 

 

Data Security

 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. All personal information is stored on secure servers and protected by industry-standard encryption.

While we take every precaution to safeguard your information, please remember that no method of electronic transmission is completely secure. You are responsible for maintaining the confidentiality of your login details and any passwords associated with your account.

Changes to This Policy

 

We may update this Privacy and Security Policy from time to time to reflect changes in law, technology, or our business practices. The latest version will always be available on our website and will take effect from the date it is posted.


Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at admin@traininghouse.shop or contact us at 1 Box Road, Factory 1, Caringbah, NSW, 2229, AU